The following Terms and Conditions stated form the basis of your contract with the owners of the Villas
The properties have a fully refundable security deposit, charged at €300.- Euro. This is used to protect the owners against any breakages, negligence and/or wilful and wanton conduct, loss or damage, extra housekeeping costs, unpaid local charges or any other charges where applicable. This deposit cost may vary depending on the age group and owner specification and the cost of each customer’s deposit will be stated on their booking confirmation and must be received by the owners at the check in. This amount will be refunded at the check-out, if there is not any loss, damage, unpaid bills, additional housekeeping etc. In case that any damage occurs, the owners reserve the right to deduct the funds from the deposit amount. If the property is abused in any way, the customer will need to vacate the property immediately and move to alternative accommodation at their own cost. If the customer’s deposit proves inadequate to fully cover any costs that arise, the owners reserve the rights to ask for additional payment.
The properties are inspected before and after each reservation by a member of staff and any damage caused prior to the customer’s arrival will be noted inside the brochure of the property. Any other noted damage found by the customer must be reported to our office within 2 hours of their arrival.
Arrivals and departures
Customers may check-in any time after 4:00pm and the properties must be vacated by no later than 11:00am. Late check outs are subject to the discretion of the owners upon request and may incur an additional charge. If the customer needs to vacate the property before the departure date, the owners shall not pay any refund.
The signatory is responsible for the behaviour of all party members. All customers are expected to have consideration for the neighbouring properties and behave in a decent manor. If any customer behaves in such a way as to be likely to cause any danger or distress to any third party or damage to the property, the person(s) concerned will be asked to vacate the property and the owners shall have no further responsibility towards that person(s). The owners will not be held responsible for any costs incurred by the termination of commencement and no refunds will be paid. The properties are NON-SMOKING and NO PETS ARE ALLOWED.
The property owners act as a delegated booking agent for privately owned home owner(s). Every effort is made to ensure that we provide accurate and up-to-date information for all properties in our portfolio which has been provided in good faith. Materials/description/amenities may be changed at any time by the owners due to damaged items, replacements or upgrades. The owners of the Villas will not be held liable for any misinterpretation, misprint or non-present items within the property that may change from the original photographs or description. All properties are maintained and cared for by the owners of the Villas. The owners cannot be held responsible for the breakdown of electrical/mechanical equipment such as fridges, freezers dishwashers, swimming pools etc. although they will ensure any problems or replacements are rectified as soon as possible. The owners of the Villas shall not be liable to pay any compensation. The owners of the Villas will not accept liability if any death, personal injury, failure or deficiency of the customer’s accommodation is not caused by any fault of their own.
The owners of the Villas regret that they cannot accept any liability or pay any compensation where the performance of their contractual obligations is affected or prevented by or the customers otherwise suffer any damage or loss due to “force majeure”. In these booking conditions “force majeure” means any event which the owners of the Villa or the supplier of the service(s) in question could not foresee or avoid. Such events may include natural disasters (earthquakes, hurricanes, floods) war or threat of war, riots or other major upheaval, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events beyond the owners of the Villas’ control.
Disruption to the stay
The owners of the Villas intend to provide the customers with an undisturbed enjoyable holiday, however, the owners of the Villa will not be held responsible for any building work carried out by third parties in the surrounding area that may cause inconvenience or affect the enjoyment of the customer’s holiday. The owners of the Villas do notify their clients if they become aware of any construction activity prior to arrival, but they are not notified in advance and are not in any way involved in the planning of these activities.
USE OF PROPERTY
The signatory and all party members shall use the property only as a private holiday residence for the period agreed in the contract and not for any other reason. The tenant must not use the property for illegal, immoral or improper purposes.
The owners of the Villa agree not to interrupt or interfere with the tenants right to quiet possession and enjoyment of the property. Our aim is for all customers to experience an undisturbed enjoyable holiday; however, the owners of the Villa will not be held responsible for any building work carried out by third parties in the surrounding area that may cause inconvenience or affect the enjoyment of the customer’s holiday. The owners of the Villa do notify their clients in advance if they become aware of any construction activity prior to arrival however we are not usually notified in advance and are not in any way involved in the planning of these activities.
Cancellation by client
In case the customer has to cancel their reservation, the signatory must advise the owners of the Kalypso Villa in writing immediately. The cancellation will commence from the date notice is received by the owners of the Villa. If you cancel your booking, cancellation charges will be payable as set out below:
Period & cancellation charge
1. Less than one month prior to arrival date: 100%
Cancellation by the company or owner
The property owners may occasionally need to make changes and correct errors on their website before and after bookings are confirmed. They may also occasionally have to cancel confirmed bookings although this is highly unlikely. Whilst they always do their very best to avoid this, they reserve the right to do so. If they have to carry out a change or cancel the customer’s booking, they will inform them immediately. The owners of the Villas will endeavour to offer the customers an alternative property to the same standard should a change or cancellation occur. Alternatively, they will refund any payments in full made by the customers. The owners of the Villas regret they cannot pay any expenses, costs or losses incurred by the customers as a result of any changes or cancellation.
It is extremely unlikely, but the owners of the Villas may be forced by “force majeure” to change or cancel the customer’s stay after their arrival date and before the duration of their rental. Should this situation occur, the owners of the Villas regret they are unable to pay any refunds, compensation or meet any expenses the customer incurs as a result.
The customers are always strongly advised to be fully covered with their own travel insurance. The owners of the Villas will not be held responsible for any injuries that might occur as a result of renting or use of the property and the customers enters the property at their own risk.
In the highly unlikely event the customers have reason to complain or experience any problems throughout their stay, they must immediately contact the owners of the Villas verbally and/or in writing. If the customers complain verbally, this must be followed up in writing as soon as they possibly can. In most cases problems can be dealt with quickly and efficiently. The owners of the Villas cannot accept any liability that the customer fails to notify about. In the unlikely event that a complaint or dispute cannot be resolved by ourselves you are advised that any matters arising will be subject to Cypriot Law only and will be dealt with by Cypriot Courts to the exclusion of any other country.